Comments on: Everything Twitter: The SpinVox Perspective http://blog.spinvox.com/2009/03/11/everything-twitter-the-spinvox-perspective/ SpinVox Tue, 01 Sep 2009 21:14:48 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Kerry http://blog.spinvox.com/2009/03/11/everything-twitter-the-spinvox-perspective/comment-page-1/#comment-2752 Kerry Mon, 16 Mar 2009 14:30:53 +0000 http://blog.spinvox.com/?p=126#comment-2752 Hello, Thanks very much for the write up, the links and also for being such a fab speaker on the day. Apologies for being a little late in commenting but I've been away for a week with minimal and tres expensive net access so I waited til I was back in Blighty. Anyhoo Dabr and Ping.FM were indeed overlooked, I think Dabr has more right to feel upset than Ping.FM though. The reason they were'nt included was because when I was starting to pull the guide together I asked my twitter crew to name their favourite, I can't tweet without it, tools and not one single person mentioned either of them. I think if I were to ask the same question again today that Dabr would get a look in, mainly because I started using it myself after the event and it's now the tool I can't tweet without. There are some plans to update the guide at some point in the future and I'll make sure that both are included if they come to fruitition. Hello,

Thanks very much for the write up, the links and also for being such a fab speaker on the day. Apologies for being a little late in commenting but I’ve been away for a week with minimal and tres expensive net access so I waited til I was back in Blighty.

Anyhoo Dabr and Ping.FM were indeed overlooked, I think Dabr has more right to feel upset than Ping.FM though. The reason they were’nt included was because when I was starting to pull the guide together I asked my twitter crew to name their favourite, I can’t tweet without it, tools and not one single person mentioned either of them. I think if I were to ask the same question again today that Dabr would get a look in, mainly because I started using it myself after the event and it’s now the tool I can’t tweet without.

There are some plans to update the guide at some point in the future and I’ll make sure that both are included if they come to fruitition.

]]> By: renaissance chambara | Ged Carroll - Links of the day http://blog.spinvox.com/2009/03/11/everything-twitter-the-spinvox-perspective/comment-page-1/#comment-2698 renaissance chambara | Ged Carroll - Links of the day Fri, 13 Mar 2009 00:02:46 +0000 http://blog.spinvox.com/?p=126#comment-2698 [...] SpinVox - Big day of Twitter [...] [...] SpinVox – Big day of Twitter [...]

]]> By: James Marwood http://blog.spinvox.com/2009/03/11/everything-twitter-the-spinvox-perspective/comment-page-1/#comment-2669 James Marwood Wed, 11 Mar 2009 13:17:14 +0000 http://blog.spinvox.com/?p=126#comment-2669 Aha, makes much more sense with the notes! Good work James :) Aha, makes much more sense with the notes!

Good work James :)

]]> By: jwhatley http://blog.spinvox.com/2009/03/11/everything-twitter-the-spinvox-perspective/comment-page-1/#comment-2666 jwhatley Wed, 11 Mar 2009 11:05:41 +0000 http://blog.spinvox.com/?p=126#comment-2666 Hey Mike, Scroll down a bit on that page and you'll see a comments tab, next to that is a 'Notes on Slide 1' button... Click that and you'll see :) Hope that helps, Cheers, James @whatleydude Hey Mike,

Scroll down a bit on that page and you’ll see a comments tab, next to that is a ‘Notes on Slide 1′ button…

Click that and you’ll see :)

Hope that helps,

Cheers,

James
@whatleydude

]]> By: mike http://blog.spinvox.com/2009/03/11/everything-twitter-the-spinvox-perspective/comment-page-1/#comment-2665 mike Wed, 11 Mar 2009 11:03:07 +0000 http://blog.spinvox.com/?p=126#comment-2665 james, seems the notes version is not showing on the slideshare page (although you can kind of get the point, ish without them) james, seems the notes version is not showing on the slideshare page (although you can kind of get the point, ish without them)

]]> By: jwhatley http://blog.spinvox.com/2009/03/11/everything-twitter-the-spinvox-perspective/comment-page-1/#comment-2664 jwhatley Wed, 11 Mar 2009 11:02:26 +0000 http://blog.spinvox.com/?p=126#comment-2664 Hey James, Thanks for your comment, appreciate the feedback (and the readership too for that matter). I myself thought the presentation covered a fair mixture of both proactive messaging and reactive, (did you view the slideshare page with the notes attached?) Admittedly on the day I made more of the issue reporting, however I didn't want to dwell too much on it - as it's not the sole purpose for having our Twitter presence. Feedback/Bug Reporting/Praise - these are all things we get daily from the Twittersphere, and all of it helps in ultimately making our service even better. Thanks for the kind words by the way, it's nice to know we left a good impression. :) Cheers, James. @whatleydude Hey James,

Thanks for your comment, appreciate the feedback (and the readership too for that matter).

I myself thought the presentation covered a fair mixture of both proactive messaging and reactive, (did you view the slideshare page with the notes attached?)
Admittedly on the day I made more of the issue reporting, however I didn’t want to dwell too much on it – as it’s not the sole purpose for having our Twitter presence.

Feedback/Bug Reporting/Praise – these are all things we get daily from the Twittersphere, and all of it helps in ultimately making our service even better.

Thanks for the kind words by the way, it’s nice to know we left a good impression.

:)

Cheers,

James.
@whatleydude

]]> By: James Marwood http://blog.spinvox.com/2009/03/11/everything-twitter-the-spinvox-perspective/comment-page-1/#comment-2663 James Marwood Wed, 11 Mar 2009 10:51:06 +0000 http://blog.spinvox.com/?p=126#comment-2663 Nice presentation. However it seemed to focus more on Twitter as marketing than as customer service. Whilst this is important, and the two overlap, I think you may have sold your activity there a bit short. Having the ability for you to pick up reported issues on Twitter and then arrange contact from a customer service person is very impressive, and really sold me on Spinvox as a company. I think you could have made more of this. Also, do you get much in the way of feedback about the service from Twitter? I know I reported a fault to you which was then fixed, but is that something that generally you get a lot of? Cheer, James @labete Nice presentation. However it seemed to focus more on Twitter as marketing than as customer service. Whilst this is important, and the two overlap, I think you may have sold your activity there a bit short.

Having the ability for you to pick up reported issues on Twitter and then arrange contact from a customer service person is very impressive, and really sold me on Spinvox as a company. I think you could have made more of this.

Also, do you get much in the way of feedback about the service from Twitter? I know I reported a fault to you which was then fixed, but is that something that generally you get a lot of?

Cheer,

James
@labete

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