November 10, 2009
In today’s blog we talk with Roger Northrop, Director of Business Development for Mutare Software. To learn more about Mutare Software and our partnership read on!
Tell us about Mutare Software. And how long have you been working in partnership with SpinVox?
Mutare Software was founded in 1989. We develop software solutions that leverage an organization’s existing communications infrastructure to streamline costs, automate communications, meet regulatory requirements and make better use of staff resources. Among our best-selling applications is Enabled VoiceMail (EVM), a clientless solution that delivers voicemail messages to the desktop or PDA. Mutare, an Avaya Platinum DevConnect member, partnered with SpinVox one year ago to add the SpinVox voicemail-to-text conversion service to EVM. The joint solution, Speech to Text was launched for Avaya in November 2008; and for Nortel just last month.
What markets are you seeing the biggest growth of speech-to-text applications?
The adoption of speech to text is not so much identified by market as by environments. For instance, it is a solution that is particularly suited to voicemail-centric enterprises with a highly-mobile employee population; global enterprises operating over multiple time zones and with multiple languages; any enterprise focused on responsiveness to customers; and businesses requiring close collaboration between employees. We have seen a lot of enthusiasm with the legal vertical as well because of the added advantage of being able to process and respond to text-converted voicemail messages in environments, such as courtrooms, where listening to those messages is prohibited.
What has been some of the feedback from customers on how they use speech-to-text day-to-day for business? Do you hear a lot from users about not missing the dreaded message light?
Our EVM customers have always told us how much they appreciate the fact that they no longer need to dial into voicemail to access their messages since EVM delivers those messages to their email inbox or PDA. With the added benefit of Speech to Text, they can process those messages even faster, rarely needing to play the message at all. We hear all the time about instances where the increased responsiveness of Speech to Text users has improved customer relationships and colleague collaboration. Our customers are very happy to be able to process voicemail with the same ease and convenience of email – and yes, very happy to not have to worry about what’s “waiting” behind that message light.
Where do you see Mutare Software in the next five years and how do you see the world of business communications changing?
A five-year prediction in an industry that is evolving rapidly is a tough task. However, we think Mutare has always been ahead of the market, and we see a great deal of momentum in the messaging space. Mutare is playing a strong role at the integration level already. This is allowing the applications that we or others build blend voice to text as a natural means of communication – one that is both fun and productive.
So we would say, with our 20 years of experience in the messaging industry, it puts us right in the middle of being a main provider of integrated voice-to-text applications. Speech is unique to humans and is the most powerful method of communication. The technology behind speech in business applications is improving at a rapid pace, paving the way for a more natural, simple way to integrate highly sophisticated applications into our everyday lives.
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