Today we continue our conversation with Anandh Maistry, General Manager for SpinVox AsiaPac. In yesterday’s Part 1 post we spoke with Anandh about his path to SpinVox. Today he shares some insights on the SpinVox Australia team, SpinVox partners in region including Optus and Telstra, and a hint at what the future holds for SpinVox in AsiaPac. Read on for more…!
Tell us a bit about the SpinVox Australia team.
We like to say the Australia team is lean (not mean!) and extremely effective. The team includes Andrew Cantle and Stuart Kelly who are the driving force of our AsiaPac commercial arm. And they are supported by Claire D’Alessandro, an expert in customer service delivery, and Shane Cole, who heads up the technical integration elements of our deployments so that we continuously deliver as planned and on time. This amazing crew has extensive carrier, commercial, operational, technical and product experience that enables them to create and deliver strategic value-adding solutions to our carrier partners’ product and marketing teams.
And it is pretty astounding to think that in the three years since SpinVox first came to the Australian shores, we have signed deals with the country’s largest tier-one carriers and expanded SpinVox’ presence ‘Down Under’ to 80 percent market share. This is a great testament to both the strength of the SpinVox service and the top notch team we have here on the ground.
There’s been a lot of activity in Australia this last year – first the launch of SpinVox voicemail-to-text with Telstra and now Optus. With these two partners, how many people in Australia now have access to SpinVox service? And what’s been user reaction to SpinVox ‘Down Under’?
With Telstra and Optus as customers, SpinVox will be available to approximately nine million Australians by the end of 2009 – and we’ll grow to more than 16 million in early 2010 as we unveil new services in the region…the facts about which will soon be revealed!
The SpinVox voicemail-to-text service has been extremely well received in Australia and we have seen especially strong uptake among business customers. And our service is also award-winning! In June Telstra’s Voice2Text service was recognized by Global Telecom Business magazine with a “Business Service Innovation” award.
So, what’s next for SpinVox in the Pacific Rim?
The growth opportunities for voice-to-text are not so much identified by market as by environments. Today the applications and opportunities for voice-to-text are innumerable – crossing a wide spectrum of segments be it wireless and wireline carriers, VoIP players, Unified Communications suppliers or new media companies, to name a few. Add into this the possibilities available through our API program which has launched voice-to-text for applications such as speak-an-email with nFinity, audio-to-text tags for iPadio’s phlogging (phone-to-Web blogging) service and family-friendly apps such as 0800TXTMUM – and the next year looks to be a very exciting time of growth for SpinVox in AsiaPac!
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